1. General Information These terms and conditions govern your use of the Ritual Skin Lounge website and the purchase of any services or products offered by Ritual Skin Lounge, located in Orlando, Florida. Ritual Skin Lounge reserves the right to update or modify these terms at any time without prior notice. Your continued use of the website following any changes constitutes your acceptance of the revised terms.

2. Eligibility By using this website or booking a service, you confirm that you are at least 18 years of age or have the consent of a parent or legal guardian. Some treatments may have additional age requirements or medical considerations. Please contact us prior to booking if you have any questions regarding eligibility for a specific service.

3. Appointment Booking Appointments may be booked online through our website, by phone, or in person at Ritual Skin Lounge. A valid credit or debit card is be required to secure your appointment. By booking an appointment, you agree to our cancellation and no-show policy as outlined below. Ritual Skin Lounge reserves the right to refuse service at our discretion.

4. Service Deposit Policy To secure your appointment at Ritual Skin Lounge, a non-refundable deposit is required at the time of booking. This deposit will be applied toward the total cost of your scheduled service. Deposits are collected to reserve your esthetician's time and ensure our team can fully prepare for your visit.

In the event of a cancellation made with a minimum of 48 hours notice, your deposit may be transferred toward a future appointment scheduled within 30 days of the original booking. Cancellations made with less than 48 hours notice, or no-shows, will result in forfeiture of the deposit. Ritual Skin Lounge reserves the right to adjust the deposit amount based on the service type and duration. Deposit amounts will be clearly communicated at the time of booking.

Members of The MINI Ritual or The LUXE Ritual membership program are subject to the same deposit policy, with the exception of their 3 annual waived cancellation fees as outlined in the Membership Terms & Conditions.

5. Cancellation & No-Show Policy We kindly ask that all cancellations or rescheduling requests be made a minimum of 48 hours prior to your scheduled appointment. Cancellations made with less than 48 hours notice will be subject to a cancellation fee of up to $100 depending on the cost of the service.. No-shows — meaning appointments missed without any prior notice — will be charged a no-show fee equal to a percentage of the scheduled service value. Repeated no-shows may result in a requirement to prepay for future appointments or refusal of future bookings. We understand that emergencies happen and will always do our best to work with you on a case-by-case basis.

6. Late Arrivals We want every client to enjoy their full treatment experience, and we do our best to accommodate everyone. Out of respect for our estheticians and other clients, we offer a 15 minute grace period for late arrivals. If you arrive within 15 minutes of your scheduled appointment time, we will do our very best to accommodate you, though please be aware that your treatment time may be shortened accordingly and the full service fee will still apply.

If you arrive more than 15 minutes past your scheduled appointment time, your appointment will be considered forfeited and a $75 late cancellation fee will be assessed to the card on file. Your deposit will also be forfeited. We completely understand that life happens and unexpected delays are sometimes unavoidable — if you know you're running behind, please contact us as soon as possible so we can do our best to work with you.

7. Service Disclaimer The treatments and services offered at Ritual Skin Lounge are performed by licensed estheticians for cosmetic purposes only. Our services are not intended to diagnose, treat, cure, or prevent any medical condition. Results may vary from person to person. Ritual Skin Lounge does not guarantee specific outcomes from any treatment or service. It is the client's responsibility to disclose any known allergies, skin sensitivities, medications, medical conditions, or recent procedures prior to receiving any service. Ritual Skin Lounge will not be held liable for any adverse reactions resulting from failure to disclose relevant medical or health information.

8. Health & Safety The health and safety of our clients and staff is our top priority. Ritual Skin Lounge reserves the right to decline or modify a service if, in the professional judgment of our esthetician, the treatment is not appropriate or safe for the client at that time. Clients who are pregnant, nursing, or have active skin conditions, contagious illnesses, or open wounds may be advised to postpone certain treatments. We ask that clients reschedule their appointments if they are feeling unwell.

9. Product Purchases All product sales are final. We do not accept returns or exchanges on opened or used products. If a product is received damaged or defective, please contact us within 7 days of purchase and we will work to resolve the issue. Ritual Skin Lounge is not responsible for individual reactions to products. We strongly recommend performing a patch test prior to full application of any new product.

10. Pricing All service and product prices are listed in US dollars and are subject to change without notice. Ritual Skin Lounge reserves the right to modify pricing at any time. Promotional pricing and discounts cannot be combined unless otherwise stated. Prices displayed on our website reflect current offerings but may not include applicable taxes or gratuity.

11. Gift Cards Ritual Skin Lounge gift cards are available for purchase and may be redeemed toward services or products. Gift cards have no expiration date and cannot be exchanged for cash, replaced if lost or stolen, or used to purchase other gift cards. Ritual Skin Lounge is not responsible for unauthorized use of gift cards.

12. Membership Terms Membership enrollment, billing, benefits, cancellation, and all related policies are governed by the Ritual Skin Lounge Membership Terms & Conditions, which are incorporated into these website terms by reference. Please review the membership terms carefully before enrolling.

13. Intellectual Property All content on the Ritual Skin Lounge website — including but not limited to text, images, graphics, logos, and branding — is the property of Ritual Skin Lounge and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website without the express written permission of Ritual Skin Lounge.

14. Third-Party Links Our website may contain links to third-party websites for your convenience. Ritual Skin Lounge does not endorse or take responsibility for the content, privacy practices, or accuracy of any third-party websites. Accessing third-party links is done at your own risk.

15. Privacy Policy Ritual Skin Lounge is committed to protecting your personal information. Any personal data collected through our website or during the booking process is used solely for the purpose of providing services and communicating with clients. We do not sell or share your personal information with third parties except as required by law or necessary to provide our services. By using our website, you consent to the collection and use of your information as described herein.

16. Limitation of Liability To the fullest extent permitted by law, Ritual Skin Lounge shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, the purchase of products, or the receipt of services. Our total liability to any client shall not exceed the amount paid for the specific service or product in question.

17. Photographs & Social Media Ritual Skin Lounge may occasionally photograph or video client results for use on our website and social media platforms. We will always request your consent before using your likeness in any marketing materials. If you prefer not to be photographed, please let us know prior to your appointment. By providing consent, you grant Ritual Skin Lounge the right to use your images for promotional purposes without compensation.

18. Gratuity Gratuity is not included in the price of any service and is always at the discretion of the client. While never required, it is always deeply appreciated by our team.

19. Governing Law These terms and conditions are governed by and construed in accordance with the laws of the State of Florida. Any disputes arising from the use of this website or the purchase of services or products shall be subject to the exclusive jurisdiction of the courts located in Seminole County, Florida.

20. Contact Us If you have any questions about these terms and conditions, please don't hesitate to reach out to us.

📍 Ritual Skin Lounge — 1115 Vidina Pl #101 suite 125, Oviedo, FL 32765 📧 [ritualskinkatie@gmail.com] 📞 [(407)603-5094] 🌐 [www.ritualskin.com]

By using this website or booking a service with Ritual Skin Lounge, you acknowledge that you have read, understood, and agree to these terms and conditions.