1. Information We Collect We collect personal information that you voluntarily provide to us when you interact with our website, book an appointment, purchase a product, enroll in a membership, or contact us directly. The types of information we may collect include:

• Full name

• Email address

• Phone number

• Mailing address

• Payment and billing information

• Skin health and treatment history

• Appointment history and service preferences

• Any additional information you choose to share with us during your consultation or visit

We may also automatically collect certain non-personal information when you visit our website, including your IP address, browser type, device information, pages visited, and time spent on our site. This information is collected through cookies and similar tracking technologies and is used to improve your browsing experience.

2. How We Use Your Information We use the personal information we collect for the following purposes:

• To schedule, confirm, and manage your appointments

• To process payments and manage membership billing

• To communicate with you about your appointments, treatments, and purchases

• To send promotional emails, member offers, and updates about Ritual Skin Lounge

• To personalize your treatment experience and maintain your client records

• To respond to your questions, concerns, and feedback

• To improve our website, services, and overall client experience

• To comply with applicable laws and regulations

3. Marketing Communications From time to time, we may send you promotional emails or text messages about new services, special offers, membership benefits, and events at Ritual Skin Lounge. You may opt out of receiving marketing communications at any time by clicking the unsubscribe link in any email we send or by contacting us directly. Please note that even if you opt out of marketing communications, you will still receive transactional messages related to your appointments and account.

4. How We Share Your Information Ritual Skin Lounge does not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, managing appointments, and communicating with clients. These providers are contractually obligated to keep your information confidential and may only use it for the purposes for which it was shared.

• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or government inquiry.

• Business Transfers: In the event that Ritual Skin Lounge is sold, merged, or transferred to another entity, your personal information may be transferred as part of that transaction. You will be notified of any such change in accordance with applicable law.

5. Payment Information All payment transactions are processed securely through our third-party payment processor. Ritual Skin Lounge does not store your full credit or debit card information on our servers. Your payment information is encrypted and handled in accordance with Payment Card Industry Data Security Standards (PCI DSS).

6. Cookies & Tracking Technologies Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. Cookies are small text files stored on your device that help us recognize returning visitors and remember your preferences.

You may choose to disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain features on our website.

7. Third-Party Links Our website may contain links to third-party websites, including social media platforms and booking tools. Ritual Skin Lounge is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Data Retention We retain your personal information for as long as necessary to provide our services, maintain your client records, and comply with our legal obligations. If you would like to request the deletion of your personal information, please contact us directly and we will respond to your request in accordance with applicable law.

9. Data Security We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, use, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law.

10. Children's Privacy Our website and services are intended for individuals 18 years of age or older. We do not knowingly collect personal information from children under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete that information promptly.

11. Your Rights & Choices You have the right to access, correct, or request the deletion of the personal information we hold about you. You may also request that we restrict or stop processing your information in certain circumstances. To exercise any of these rights, please contact us using the information provided below. We will respond to your request in a timely manner and in accordance with applicable law.

12. Photographs & Social Media Consent As outlined in our Terms & Conditions, Ritual Skin Lounge may request your consent to photograph or video your results for use on our website and social media platforms. Your personal images will never be shared publicly without your express written consent. You have the right to withdraw your consent at any time by contacting us directly.

13. SMS & Text Message Communications If you have opted in to receive text messages from Ritual Skin Lounge, you agree to receive appointment reminders, promotional offers, and other communications via SMS. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any text message you receive from us or by contacting us directly.

14. Changes to This Privacy Policy Ritual Skin Lounge reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website following any changes constitutes your acceptance of the updated policy.

15. Contact Us If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please don't hesitate to reach out to us.

📍 Ritual Skin Lounge — 1115 Vidina Pl #101 suite 125, Oviedo, FL 32765

📧 [ritualskinkatie@gmail.com] 📞 [(407)603-5094] 🌐 [www.ritualskin.com]